English for hospitality

Below is a sample timetable for an Integrated Tutorial course focusing on English for hospitality. Course content can be precisely specified for individual needs in the 1:1 components of all our courses. Click here to see the full range of our courses.

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Time and session Monday Tuesday Wednesday Thursday Friday
08:30 – 09:00
News Review
BBC headlines – discussion and listening for gist Euronews headlines – discussion and listening for specific information The Times – reading for gist and reporting news Expanding vocabulary to talk about the news BBC headlines – listening for specific information
09:00 – 10:30
Tutorial
Compensation strategies: how to deal with unknown vocabulary and difficult accents Review and practice of language to compare and contrast and weigh pros and cons Review and practice of the passive forms to avoid being too direct or blaming customers Review and practice of modal verbs and phrases to give polite instructions Review and pracice of question formation
10:30 – 10:45 Morning Coffee Morning Coffee Morning Coffee Morning Coffee Morning Coffee
10:45 – 12:15
Tutorial
The language of telephoning. Clarifying and asking for clarification. Introduction and practice of useful phrases for telephoning. Being friendly and helpful: practice through simulations The language of telephoning. requesting and providing information. Taking messages and requesting call backs. Dealing with enquiries and complaints: practice through simulations The language of emailing. Polite written English. Formal v informal writing Introduction and practice of useful phrases for emailing. Describing facilities and answering questions: practice through simulations Listening practice: listening to and understanding requests and complaints in different accents. Talking about prices and payments: practice through simulations Social English. Introduction and practice of useful phrases to make small talk. Receiving guests. Acquiring more information and active listening: practice through simulations
12:15 – 13:30 Lunch Lunch Lunch Lunch Lunch
13:30 – 13:45
Pronunciation
/æ/ vs /ʌ/ Stress and rhythm Contrastive stress /iː/ vs /ɪ/ Question intonation
13:45 – 14:45
Project Workshop
Introduction of the week’s presentation: a company profile Vocabulary expansion. Mindmapping ideas and allocating roles Focus on scripting and visuals; integrating visuals with script, embedding cues in visuals, etc. Presentation rehearsal and feedback. Focus on pronunciation Presentation to the rest of the school (videoed)

Presentation feedback (using the recording of the video)

14:45 – 15:00 Afternoon Tea Afternoon Tea Afternoon Tea Afternoon Tea Afternoon Tea
15:00 – 16:00
Critical Analysis Workshop
Discussion and case study regarding cultural misunderstandings Reading and discussion regarding social etiquette in different countries Reading and discussion regarding cultural biases Reading and discussion about what makes a successful international team Reading and discussion about what makes a successful international leader
16:00 – 17:00
Spoken Assertiveness Workshop
Discussing foods and traditions from your countries Expanding vocabulary and practising giving clear instructions Functional language: at the pub, at the restaurant, at the cafe Debate preparation: the sugar tax Debate focusing on the sugar tax. Language feedback